your address

date

name and address
 

Dear ____ (name):
 
	We are in receipt of your letter regarding the merchandise
purchased _____ (time) and then returned.  You noted in your letter 
that one of our store associates had made a mistake and you 
received the incorrect package.  As you can imagine, we deal
in a high volume of sales.  Therefore, occasional errors such
as the one you experienced do occur.  However, we are proud of
the fact that these errors are few and far between in number.
We are enclosing a cheque for the full amount of your purchase.

	Your patronage is highly valued.  Please drop in again and   
let us see that your next purchase is handled correctly.
 
 				Sincerely,



				        (name)                    